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Outsourcing News |
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Senate Bill Slots 55,000 Tech Green CardsThere's a new push in the Senate to set aside as many as 55,000 green cards to science, technology, engineering and math graduates -- so-called STEM workers.
Utility Hires Outsourcer -- But Keeps IT StaffConsumers Energy, a large utility in Michigan, has hired an offshore outsourcing firm to take over some of its IT operations. But instead of cutting its internal IT employees, it is retraining them for new types of work.
Big Data Analytics Gold for the Call CenterThere's valuable data in those contact center logs that have largely been gathering dust, and companies are using new tools to mine them to boost customer satisfaction and revenue and lower costs.
5 Outsourcing Trends to WatchThe deals are getting smaller, with new pricing models, while security and cloud computing become hot topics.
Infosys' Legal Problems Prompt Analysts' ConcernsThe company that is a target in a federal probe on its use of visas, Infosys, says it is assuring customers that the government investigation, despite its unknown outcome, will not impact its business.
Hostage Crisis in the Cloud: Can You Rescue Your Data?Outsourcing contracts typically include termination and transition assistance provisions that outline the IT service provider's responsibilities regarding returning data. IT buyers are surprised to find out that their cloud computing contracts contain no such provisions.
Outsourcing Declines, Are IT Jobs Coming Back?IT leaders and CIOs are reexamining their outsourcing mix and bringing some—but not all—IT back in-house
Outsourcing Contracts and Negotiations Getting More ComplexAs IT outsourcing matures, you'd think negotiating IT service deals would get easier. Not so, according to the attorneys who deal with service levels, contract structure and pricing models.
Lofgren Says "Toxic Environment" Stalls Visa ReformU.S. Rep. Zoe Lofgren isn't giving up on a bill to give green cards to advanced degree graduates in technical fields, but she has been unable to find any Republican backing for it.
Tech Training Targeted by Education DepartmentAiming to address workforce skills shortage, the U.S. Secretary of Education has unveiled an initiative to reauthorize Perkins Act to bolster career and technical education.
Infosys Says it's"Target" of Federal ProbeOne of India's largest IT services firm, Infosys, is warning investors that it is facing a U.S. government probe over its use of work visas, and "cannot predict the final outcome."
From IT to ET: Cloud, Consumerization, and the Next Wave of IT TransformationBusinesses, schools, and governments desperately need tech-savvy managers who can innovate quickly, operationalize effectively, and keep their organizations competitive. IT is being replaced by "enterprise technology" -- technology that's no longer confined to offices and office workers, but is embedded throughout the enterprise.
IT Outsourcing Deals Slow From Hangover EffectAnalysis of IT and business process outsourcing transactions in the first quarter reveals a sharp decrease in number and value of contracts signed. As deals get smaller and shorter, contract restructuring and expirations now dominate the IT service provider landscape.
the Next Stop in Outsourcing: AccountabilityWith the nation's focus on the need to create jobs, the habit of outsourcers to cite the traditional value of cheap labor will no longer be of adequate value for an increasingly sophisticated clientele.
4 New IT Outsourcing Pricing Models Gain PopularityEnterprises that have gone the outsourcing route now expect more value from their IT service providers and IT service vendors want potentially higher-margin work. The combination has resulted in several new pricing models. CIO.com looks at four emerging options.